Client Support Channels
A 60–Minute Ticket Response Time Guarantee
Every single assistance request you send to us will be attended to within maximum 1 hour. If for any reason whatsoever your ticket or email requires further assistance from a server administrator, we will forward it and leave a note to inform you that your case is being worked on. If you order our Administration Services package, any of the services included there will be performed at a time that is suitable for you.
A Top–Quality Tech Support Service
- We’ll be online for you 24/7/365 to reply to any enquiries that you may have connected to our Website Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated hosting server. If you also need help tackling server management tasks, order our Administration Services package, which includes data backup storage space, Operating System updates on a weekly basis, server monitoring and rebooting services, as well as software installation and troubleshooting procedures.
An Easy–to–Navigate Help Area
We have equipped our Website Control Panel with an elaborate knowledge base, which includes extensive explanations of all its features and functionalities. Besides, we have prepared detailed video tutorials that will further instruct you how to perform a specific task or troubleshoot a frequently experienced problem. All the instructional articles and the tutorial videos are easily accessible from every Website Control Panel section via the Help and Videos buttons located in the top right corner.