Although this is not the mainfactor to help you distinguish a reliable website hosting company from a bad one or a reseller from a real provider, being able to call and communicate with a live person is an indicator that you aren't dealing with a one-person service provider and that you will be able to reach someone whenever you're in need of help. The telephone support for hosting services may vary from common to expert, so the problems that can be resolved with a call differ based on the particular supplier. Usually, these matters are more basic and feature billing or 1st level technical issues since more complex tasks generally require a support ticket where both you and the sysadmins can track what's going on with a given situation. Nevertheless, being able to phone call your supplier can save you considerable time and efforts for the multitude of small issues that may eventually appear when you manage your website hosting account.
Phone Support in Website Hosting
All of our website hosting packages offer phone support 14 hrs per day even on public holidays, therefore if you do not have an account yet, you can call us and learn more about our services or if we'll meet the system requirements for your websites. For your convenience, we have local phone lines in the United States of America, Great Britain and Australia, so that you are able to contact the telephone number that is closer to you. If you're an existing customer, we can assist you promptly with any general and billing issues and with a number of tech issues to save you time and efforts - we are aware of the fact that often it's more convenient to talk with a live person so as to get things done right away. Of course, some matters cannot be resolved on the phone, so if this is the case you can take advantage of our ticketing system.