If you ever have any inquiries about the hosting service in general or if you face a problem with your sites, you’ll have to contact the hosting company’s tech support team. It may not matter how quickly they’ll respond if you have a general query, but a problem like a mishandled app update, for example, may result in your site becoming broken or invisible on the web. And the longer you have to wait for the support team to lend you a hand, the longer the website will be inoperational. In case you offer services or goods online, any downtime will harmfully affect your site and you may lose existing or prospective customers. Many hosting providers, chiefly resellers, reply to emails and trouble tickets within twenty four hours, but in the electronic epoch this is far too long, as visitors will scarcely ever return to a site that’s not functioning correctly over a long span of time.
One-Hour Response Guarantee in Website Hosting
With a website hosting from us, you can forget about waiting for hours on end, or even one whole day, to receive a response to an email or a client support ticket. No matter when you get in touch with us, we will reply to you within maximum sixty minutes with any technical or sales inquiries that you may have. In fact, our real reply time almost never surpasses 20-30 minutes. Since we are at your disposal day and night, you’ll always receive support in a timely fashion and we know precisely how critical this is in the digital era. Soon after you contact us, we will reply to your inquiries. In case you run into any technical difficulty, we will tackle it for you, or we’ll supply you with all the necessary information if there is something that you have to do on your end.