A live chat is a real-time way of communication between a hosting provider's support crew and its clients. It is an efficient method to get some information about the hosting services or get some issue resolved as you are speaking with a live representative. The advantages of using a real-time chat service instead of calling or opening a support ticket are the low possibility of errors when you exchange information like usernames or domain names, the faster response time since the communication is live plus the fact that you do not have to stay on the chat all the time - you'll be able to do something else while the representative investigates the issue in question. In addition, you will be able to connect with a live chat room from any kind of computer that is connected to the web, avoiding the phone fees that you'll need to pay when you are calling to another country.
Live Chat Support in Website Hosting
Together with the phone and ticket support, we provide live chat support as well. You can get in touch with us every single day, which includes weekends and holidays, and we will give you more information about the Linux website hosting packages that we provide if you are not among our customers yet, or about general and billing questions if you already have an account. Although for solely technical matters you'll need to open a trouble ticket to the tech support, as such issues will need extra time to be resolved, you may still contact us through our live chat for some technical info. For example, we are able to help you set up an email address in your e-mail client or troubleshoot numerous problems, saving you plenty of time. Even when our phone lines are already off for the day, you will be able to talk with a live person.