Integrated Ticketing System in Website Hosting
Our Linux website hosting packages come bundled with an integrated trouble ticket system, which is an essential part of our custom-created Hepsia hosting Control Panel. As opposed to other analogous tools, Hepsia permits you to manage everything connected with the web hosting service itself in one place – invoices, website files, e-mails, support tickets, etc., avoiding the need to sign in and out of different admin interfaces. In case you’ve got any pre-sales or technical questions or any problems, you can send a ticket with a couple of clicks without having to leave your Control Panel. During the process, you may choose a category and our system will offer you a number of informational articles, which will provide you with more info and which may help you fix any given issue before you actually open a ticket. We guarantee a support ticket response time of maximum one hour, even if it’s a weekend or a legal holiday.