There are a number of ways in which you can touch base with the web hosting company whose services you’re using, but the one that you will always find regardless of which company you choose is a support ticket system. This is the easiest medium of correspondence for several reasons. If no support team member is available at the moment and they are all occupied, a telephone call may not be answered, but a ticket will invariably hit home. In addition, you can copy & paste extensive bits of information without having to worry about typing errors, and in case a specific issue needs more time to be sorted out or a number of replies need to be exchanged, all the info will be in the same place, so either party can always see the comments added by the other one. The drawback of using tickets to get in touch with your hosting provider is that they are often separate from the web hosting platform, which means that if you need to provide information or to follow guidelines, you will need to use no less than two separate accounts and this number might increase if you desire to administer a handful of domain names. Also, a lot of hosting providers respond to tickets after a few hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while waiting for an answer.

Integrated Ticketing System in Website Hosting

Our Linux website hosting packages come bundled with an integrated trouble ticket system, which is an essential part of our custom-created Hepsia hosting Control Panel. As opposed to other analogous tools, Hepsia permits you to manage everything connected with the web hosting service itself in one place – invoices, website files, e-mails, support tickets, etc., avoiding the need to sign in and out of different admin interfaces. In case you’ve got any pre-sales or technical questions or any problems, you can send a ticket with a couple of clicks without having to leave your Control Panel. During the process, you may choose a category and our system will offer you a number of informational articles, which will provide you with more info and which may help you fix any given issue before you actually open a ticket. We guarantee a support ticket response time of maximum one hour, even if it’s a weekend or a legal holiday.